Terms & Conditions

• Legal name: Lovedeep Fresh Foods, [business legal name (proprietorship/partnership/company) to be added]
• Registered address: [full business address to be added]
• GSTIN: [GSTIN to be added]
• FSSAI License No.: [FSSAI License No. to be added]
• Customer care: +91 12345 67890, [support email to be added]

We sell Lovedeep-brand wheat atta in the pack sizes shown on the Site, for both single-pack and bulk orders. All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise; delivery charges (if any) are shown separately at checkout before you place an order — no hidden charges are added afterward. Prices, pack sizes, and stock availability can change without prior notice and are not guaranteed until an order is confirmed.

Placing an order is an offer to buy, which we may accept or decline — for example if an item sells out between browsing and checkout, if we suspect fraud, or if delivery to your address isn't serviceable. If we decline or can't fulfil part of your order, we'll let you know and refund any amount already charged for that part. An order is confirmed once you receive an order confirmation with an order ID.

You can check out as a guest, or create a free account to save your order history and secure it with an optional authenticator-app second factor. You're responsible for keeping access to your account email (and authenticator app, if enabled) secure — contact us immediately at the details in Section 12 if you suspect unauthorised access.

The Site is currently in test mode. No real online payment is collected or processed at this time, and no payment details are stored by us. This section will be updated to name our payment partner and describe accepted payment methods before real online payments go live.

We deliver to the serviceable areas and within the timelines shown at checkout — [typical delivery timeline / serviceable areas to be added]. Delivery estimates are not guaranteed and can be affected by address accuracy, courier availability, or circumstances beyond our control. Please ensure your delivery address and PIN code are correct — we validate PIN codes at checkout, but can't verify the exact address is deliverable until dispatch.

Because atta and other food products are perishable and can't be safely resold once dispatched, we generally don't accept returns for change of mind. That said:

• You can cancel an order free of charge before it's dispatched — contact us as soon as possible using the details in Section 12.
• If your order arrives damaged, spoiled, incorrect, or short of what you ordered, contact us within [number of days to be added]of delivery with your order ID and, where possible, photos. We review every case individually and, where we're satisfied the complaint is valid, will offer a replacement or a refund at our discretion.
• Approved refunds are recorded against your order (visible as “Refunded” with the amount, in your account's My Orders and in our records) and paid back via [refund method — e.g. original payment method / bank transfer — to be added], typically within [refund timeline to be added].

You agree to provide accurate delivery and contact details, use the Site for genuine personal or business purchases (not to resell fraudulently obtained goods), and not attempt to interfere with the Site's security or normal operation.

The Lovedeep Fresh Foods name, logo, and Site content are our property (or used with permission) and may not be copied or reused without our consent.

To the extent permitted by law, our liability for any claim relating to an order is limited to the value of that order. We aren't liable for indirect or consequential losses. Nothing in these Terms limits any right you have as a consumer under Indian law that can't lawfully be limited.

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at [city/jurisdiction to be added], without prejudice to any consumer forum you're otherwise entitled to approach under the Consumer Protection Act, 2019.

For order issues, complaints, or questions about these Terms, contact our Grievance Officer:

• Name: [Grievance Officer name to be added]
• Email: [Grievance Officer email to be added]
• Phone: +91 12345 67890

We'll acknowledge your complaint within 48 hours and aim to resolve it within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020. See also our Privacy Policy.

We may update these Terms as the Site changes — for example, once real online payments go live. We'll update the “Last updated” date above when we do. Continued use of the Site after a change means you accept the updated Terms.